![]() ![]() Using Miami-Dade Transit, one often gets the impression that our patronage is resented by the people manning the buses and train stations. While there are certainly exceptions of drivers and security guards working at MDT who approach their jobs with a courteous disposition, and show a willingness to help a lost passenger or answer a question, it is undeniable that many more take a much dimmer view of the people they serve, and refuse to even engage in the most basic forms of polite behavior. But, what really takes it over the top, and puts it in a class of its own is the pervasive rudeness, lack of compassion and disdain for MDT commuters by its public-facing staff, like bus drivers and third-party security guards. Indeed, it is no mystery that political and financial challenges plaguing Miami-Dade Transit have made it one of the worst public transportation systems in the nation, and many factors play a role in the complete disaster that is Miami’s public transportation. Proponents of Miami-Dade Transit are fond of describing it as a world class system a term that has garnered much derision among its regular social media critics (yours truly included).
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